I ordered the fuddlewuddle dragon online for my daughter’s Christmas present and due to a technical hitch on the website, it allowed me to order when it was out of stock. The team were on the phone to me the same day to explain the situation and offered me a full refund, and notification of when the item was back in stock (expected in 2-3 days). I opted to keep the order open, and asked them to call when it was in stock to confirm it would be dispatched. This was no problem at all, and as luck would have it, a delivery arrived that afternoon and they were able to fulfil the order. Delivery was very prompt (despite the Royal Mail strikes), and it arrived wrapped neatly and looking great. I will have a very happy toddler on Christmas Day and can’t thank the team enough for their super customer service throughout my order. Will definitely shop here again, and would highly recommend to others.
The dragon itself is super soft, a lovely feel and looks very cute. We love Jellycat toys, and this one will be a perfect addition.